Shipping Policy for BOITE LAQUE
Thank you for choosing BOITE LAQUE. We are committed to ensuring a smooth and satisfactory shipping experience for all our customers. Please review the following shipping policy:
For Fine Jewelry over $600, We customize every order with our J ewelry concierge service and ship out with DHL Global, ensuring swift and secure delivery to your doorstep. Each piece comes with an individually prepared certificate of authenticity, an elegant presentation box, and a care kit for upkeep, providing you with a precious keepsake for years to come.
For Vintage, Fashion, Accessory Orders, please note that shipments will be packed and dispatched once a week. However, if you require expedited shipping, please message us, and we will do our utmost to accommodate your request. We appreciate your understanding and support!
Shipping Methods:
We offer several shipping options to accommodate your needs:
- Standard Shipping: This method typically takes 5-7 business days for delivery within United States.
- Express Shipping: For faster delivery, we offer express shipping options which typically deliver within 3-5 business days.
- International Shipping: We ship internationally to most countries. International shipping times may vary depending on the destination and customs processing.
Processing Time:
Orders are typically processed and shipped within 1-3 business days from the date of purchase. Please note that orders placed on weekends or holidays may experience slight delays.
Shipping Costs:
Shipping costs are calculated based on the selected shipping method, destination, and the weight/size of the package. The exact shipping cost will be displayed at checkout before the completion of your purchase.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number can be used to monitor the progress of your shipment until it reaches its destination.
Shipping Restrictions:
Please note that we do not ship to P.O. boxes. Additionally, some items may be subject to shipping restrictions due to their size, weight, or material composition. Any such restrictions will be clearly indicated on the product page.
Customs and Duties:
For international orders, please be aware that customs duties, taxes, and fees may apply upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping costs.
Delivery Issues:
While we strive to ensure timely delivery of all orders, unforeseen circumstances such as weather delays or carrier issues may occasionally occur. If you encounter any problems with your delivery, please contact our customer service team, and we will assist you in resolving the issue promptly.
Shipping Address:
Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
Returns and Exchanges:
For information regarding returns and exchanges, please refer to our Returns Policy.
Contact Us:
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team at hello@boitelaque.com
By placing an order with BOITE LAQUE, you agree to abide by the terms and conditions outlined in this shipping policy.
Thank you for choosing us, We appreciate your business!